One source
You see the same operational record our team works from, rather than a report assembled for you afterwards.
Clients
Inside the client portal
The portal exists so you are not dependent on a phone call to know what is happening at your site.
Live coverageTime-stamped reportsScoped access
Built around the record, not a summary
Time-stamped
Incidents and activity carry their own timestamps. An audit later has something to read.
Retained
Records are retained rather than living in someone's inbox.
Scoped
Your account sees your organisation. Access is scoped, not shared.
Account creation is automatic. Contract activation is not.
Getting into the portal should not require a human to approve it. Activating service against a contract should — that is where scope, coverage and billing are confirmed, and getting it wrong costs both of us.
Self-serve signup is in build. Both behaviours are policy settings rather than hard limits, so review can be tightened or automated per flow as the business grows.
Common questions
Can I see reports without logging in?
Reporting lives in the portal so records stay attached to your account and audit trail. Scheduled report delivery can be arranged by agreement.
Can I add users from my organisation?
Yes, scoped to your organisation.